- Appointment fee must be submitted prior to consultation
- In case of any cancellations made 48 hours or more prior to consultation, the appointment fee is eligible for refund. Cancellations made less than 48 hours prior to consultation will not be eligible for any refund.
- No refund is liable to be processed in case the client misses an appointment.
- Only one person is eligible for consultation in the Individual consultation session.
- Please note that no bargaining will be entertained before or after the session.
- In case of couple counselling, both individuals must be present in the first session.
- Your cooperation in upholding the policy is appreciated. No inappropriate behaviour will be entertained whatsoever. We expect to have a healthy and respectful bond to promote healing and harmony.
Please note for online sessions
The video connection may not work, or it may stop working during the session due to technical reasons. We will try to connect back to you soon.
The client may feel the online therapy method is not appropriate for him/her after the first or few sessions. In such a case, therapy mode can be changed to offline for the rest of the sessions.
The video or audio transmission may not be clear due to technical reasons unknown. We will try to ensure the optimum facilities from our side, please ensure a stable connection and an optimum device from your end as well.
** The client must provide the consent for online psychotherapy prior to it. The client must also ensure that his/her physical location is free of other people in order to maintain confidentiality. Also, recording of the session is prohibited.**